Shipping and Order Information
What shipping options are available?
We ship directly from Togo via DHL and offer three trusted options:
Standard Shipping
Expedited Shipping
Express Shipping
The available methods will be shown at checkout and tailored to your delivery location for the best possible service.
How long does shipping take?
All orders require 2–4 business days for processing and packaging before shipment. Delivery times vary by region:
Standard Shipping: Typically arrives within 7–12 business days after dispatch
Expedited Shipping: Generally delivered within 4–7 business days after dispatch
Express Shipping: Usually arrives within 2–4 business days after dispatch
Please note that customs clearance may occasionally extend delivery times.
Do you ship internationally?
Yes. We currently ship directly from Togo to most locations worldwide through DHL. Delivery availability and timeframes are based on your destination and will be displayed at checkout.
How much does shipping cost?
Shipping fees vary depending on your region, package weight, and chosen delivery method. Final rates are calculated at checkout to ensure accuracy.
How can I track my order?
Once your order has shipped, you will receive an email with a DHL tracking number. This allows you to follow your package online and stay updated every step of the way.
What should I do if my order hasn’t arrived?
If your order does not arrive within the estimated delivery window, please contact our customer service team. We will promptly investigate with DHL and keep you updated until the matter is resolved.
Can I change or cancel my order after placing it?
Because we process orders quickly, modifications and cancellations are only possible within one hour of placing your order. Please reach out to customer service immediately if changes are needed.
What is your return policy?
We accept returns within 30 days of purchase, provided items are unused and in their original condition. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method for your peace of mind. Once we receive and inspect the item, we will process a refund for the product price.
How do you handle damaged items?
If your order arrives damaged, please contact us immediately with photos of the package and item. Shipping insurance is included on all orders, and we will assist you in filing a claim with the carrier so the issue can be resolved.
What if I receive the wrong item?
If you receive an incorrect item, please notify us right away. We will verify the order details and work quickly to provide the correct piece or another suitable resolution.
Can I change my shipping address after placing an order?
Address changes are only possible if your order has not yet shipped. Please contact our customer service team as soon as possible to update your details.